|Frequently Asked Questions
What is planb?
planb is a Crisis Response package that offers supplemental assistance for battleface customers headed into areas of conflict. It offers assistance for violent crimes, wrongful detention, mysterious disappearance, kidnapping, blackmail, extortion, political threats, hijacking, and acts of terrorism.
What do you call a crisis?
A crisis is any decisive, unstable or crucial time resulting from an unforeseen situation which has directly caused or has the potential to cause serious bodily harm, detention or death. Situations include:
Act of Terrorism which directly affects your safety (subject to Crisis Coverage Period sub-limit of 10 days)
OK, I’m in a crisis. What now?
Call us. Have a system already in place to let someone know you’re OK, a code the bad guys can’t break. Example: An SMS of the lyrics to ‘Sweet Child of Mine’, a line at a time. If your folks get a ‘What’s Up?’ instead of ‘Where do we go?/ Where do we go now?’ they’ll know something’s wrong. That way, if you can’t communicate with us, your people back home can. Contact us 24/7 via email or telephone, +356 27780016.
Who is eligible?
battleface clients under age 64 can add planb to their policies.
How about children under 18?
Parents, guardians and legally responsible adults can add kids who reside with them to their planb at the full adult price. Sorry, safety doesn’t come in children’s sizes.
Do you provide membership to groups?
Yup. Email us for groups of 10 or more.
What happens in case of emergencies?
We strongly recommend that you provide contact information, ours and yours, to your travel companies, friends and family members. That way if something happens and you can’t reach us, people back home can contact us 24/7 via email or telephone, +356 27780016.
Who is the Consultant Service Provider?
MS Risk identifies, mitigates and reduces security risk to protect client assets, their customers, employees and reputation.
Ragnal House, South Suite,
18 Peel Road, Douglas
IM1 4LZ Isle of Man
I still have questions
Need answers? Contact us.