Crisis Response Add-on

battleface Crisis Response is not an insurance plan, but a service single-trip contract that provides protection and assistance up to 250,000 (available in USD, GBP, CHF and EUR currencies) for victims of violent crimes, wrongful detention, mysterious disappearance, kidnapping, blackmail, extortion, political threats, hijacking, and acts of terrorism. This product cannot be purchased more than 90 days in advance. Additional coverage is available for extra expenses up to 50,000 for the following:

  • Emergency political evacuation costs
  • Legal expenses
  • Fees and expenses of an independent interpreter
  • Costs of relocation travel and accommodation
  • Fees for emergency medical care incurred within twelve (12) months of the covered crisis
  • Fees and expenses of security guards temporarily retained solely and directly for the purpose of protecting Protected Person(s) located in the country where a crisis has occurred

There are two options and limits to choose from:

  • 150,000 for Crisis Response services and 30,000 for extra expenses or
  • 250,000 for Crisis Response services and 50,000 for extra expenses

Crisis Response is currently not available for trips with the following destinations: Cuba, Crimea, Libya, Iran, North Korea, Somalia, Syria, Sudan, Venezuela, and Yemen.

Why should you buy Crisis Response? 
battleface Crisis Response provides you with 24/7 access to one of the world’s leading security teams. In the event of a crisis, consultants are on hand to provide immediate assistance, support, and advice. The level and nature of the services will depend on the circumstances, and can include:

  • Mobilisation and deployment of response consultants to advise on extreme incidents
  • 24/7 point of contact to report emergencies and get security and safety advice from duty managers
  • Coordination of security resources
  • Liaison with third parties where applicable
  • Monitoring and telephone advice throughout the crisis

Crisis Consultant Services will be provided for up to 45 days (10 days in respect of terrorism). The cost of providing these services is covered up to the limit chosen at no additional charge to you, and the Consultant Service Provider will arrange for your approved extra expenses to be reimbursed.

What is a crisis?
A crisis is any decisive, unstable, or crucial time resulting from an unforeseen event. A crisis directly causes or has the potential to cause serious bodily harm, detention, or death of a Protected Person. A crisis can include:

  • Act of terrorism which directly affects a Protected Person’s safety
  • Violent crime
  • Wrongful detention or kidnapping
  • Blackmail and extortion
  • Political threat
  • Disappearance
  • Hijacking

Our experts coordinate with local law enforcement.

Blackmail and Extortion
If someone’s putting the squeeze on you, battleface can help squeeze back.

Political Evacuation
In the event of a political crisis, we can arrange transportation, find an interpreter, and hire security to keep you safe.

Crisis Response is an assistance product only, and does not provide coverage for ransom payments.

OK, I’m in a crisis. What now?
Call us. Have a system already in place to let someone know you’re OK—a code the bad guys can’t break. For example, a text with the lyrics to ‘Sweet Child of Mine’, a line at a time. If your folks get a ‘What’s Up?’ instead of ‘Where do we go?’/‘Where do we go now?’, they’ll know something’s wrong. That way, if you can’t communicate with us, your people back home can.

We strongly recommend that you provide contact information, ours and yours, to your travel companies, friends, and family members. That way, if something happens and you can’t reach us, people back home can contact us 24/7 via:

Tel: +44 (20) 8089 5338

Who is eligible?
battleface customers can add Crisis Response to their policies. Crisis Response is currently not available to residents of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Romania, Slovakia, Slovenia, and Sweden.

How about children under 18?
Parents, guardians, and legally responsible adults can add dependents who reside with them to their Crisis Response at the full adult price. Sorry, safety doesn’t come in children’s sizes.

Who are your experts? 
MS Risk is our Consultant Service Provider. They respond to and resolve specialty risk events including extortion, hijacking (any form of conveyance), illegal detention and arrest, kidnap for ransom, malicious product tamper, and contamination.

MS Risk
Ragnall House, South Suite
18 Peel Road
Isle of Man

Policy changes and cancelling
Second thoughts? You can cancel your policy with a full refund before you travel. Our grace period is 14 days from the date you received your travel documents, indicating your current date of travel.

Please get in touch with us via:

Tel: +44 (20) 8089 5338

We will do what we can to help.

Additional information
Crisis Response is a service contract for which an access fee is charged. Crisis Response services will be provided by the Consultant Service Provider or by specialists appointed by them or by their insurers. The Consultant Service Provider has purchased an insurance policy with Griffin Underwriting Limited, covering consultants’ costs and extra expenses incurred in managing a potential, actual, or threatened crisis. The Policy, purchased by the Consultant Service Provider is for the benefit of the Consultant Service Provider only, and whilst the Protected Person has no rights under this Policy, the benefits will be used to provide the Protected Person with the Crisis Response services.

Griffin Underwriting Limited is registered in Guernsey and approved and regulated by the Guernsey Financial Services Commission (GFSC), who supervise all insurance and financial business in Guernsey.

Due to sanctions restrictions imposed by the United Kingdom, the European Union, the United Nations and the United States, it may not be possible for us to provide the full range of cover in one or more of the countries you plan to travel to.

I still have questions
Need answers? Contact us.

For more information and for a full copy of the Crisis Response Service Contract document, please click here

Protect Your Trip with battleface® Travel Insurance