{"id":28258,"date":"2022-09-28T07:58:21","date_gmt":"2022-09-28T07:58:21","guid":{"rendered":"https:\/\/www.battleface.com\/partner-insights\/embedded-insurance-is-broken-here-is-how-to-fix-it\/"},"modified":"2025-04-07T11:51:37","modified_gmt":"2025-04-07T11:51:37","slug":"embedded-insurance-is-broken-here-is-how-to-fix-it","status":"publish","type":"partner-insights","link":"https:\/\/www.battleface.com\/en-int\/partner-insights\/embedded-insurance-is-broken-here-is-how-to-fix-it\/","title":{"rendered":"Embedded insurance is broken. Here\u2019s how to fix it"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28258\" class=\"elementor elementor-28258\" data-elementor-post-type=\"partner-insights\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1496318d e-flex e-con-boxed e-con e-parent\" data-id=\"1496318d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7abb6507 elementor-widget elementor-widget-spacer\" data-id=\"7abb6507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30850c64 e-flex e-con-boxed e-con e-parent\" data-id=\"30850c64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37769bf4 elementor-widget elementor-widget-text-editor\" data-id=\"37769bf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From food delivery fees to priority boarding, convenience has always come at a cost.<\/p><p>But the cost being borne by travelers is increasingly low-quality products and services when they\u2019ve opted to purchase travel insurance embedded on a flight or hotel booking path.<\/p><p>You\u2019ve seen the products, right? Offering you the chance to protect your flight against cancellation, your rental car against a minor bump, your vacation property against a red-wine spillage.<\/p><p>No arduous research required, no navigating to another website. Just check that box and the coverage gets added to your existing order. Easy!<\/p><p>When that traveler has to make a claim, however, they soon discover the product they paid for is riddled with exclusions and lacking the most basic customer support.<\/p><p>Why? Because some of the world\u2019s most popular online booking systems are operating under a business model which is essentially broken.<\/p><p>\u00a0<\/p><h4>Sky-high commissions<\/h4><p>The world\u2019s biggest travel and accommodation booking platforms generate traffic that can be measured in the tens \u2013 <i>or hundreds<\/i> \u2013 of millions of visitors each month. That makes them awfully alluring for insurance companies hoping to bag a place on their purchase paths.<\/p><p>It also means those platforms can command outrageously high commissions \u2013 as much as 60-70% of upfront revenue for any insurance product that is purchased.<br \/>How can insurers spare such massive commissions? By cutting costs, of course. That means offering one-size-fits all products, ramping up exclusions, slashing customer support, and finding reasons not to pay out claims.<\/p><p>The net effect? The \u2018convenient\u2019 coverage that was purchased on a whim leaves the customer in automated-phone hell and sours their overall perception of travel insurance when their claim is denied.<\/p><p>And who gets the blame? Ultimately, the platform where they were offered the product in the first place. Not a good way to generate repeat business, right?<\/p><p>\u00a0<\/p><h4>Transforming insurance from purchase to pay out<\/h4><p>How is battleface different? We\u2019re committed to carving out a new relationship between insurer, partner and customer by focusing on high-quality, modular travel insurance designed around how people <i>really<\/i> see the world.<br \/>That means easy-to-understand customized coverage, clear exclusions, and customer support from people \u2013 not automated systems.<\/p><p>Through extensive A|B testing, custom builds, segment benefits and more, battleface\u2019s partners benefit from increased customer satisfaction and higher conversion rates. And a more equitable rate of commission allows us to maintain standards of cover, support, and claims management.<\/p><p>We\u2019re set up to partner with insurtech, traveltech, fintech &amp; neobanks, hotels, registration platforms, online booking engines and more.<\/p><p>Just get in touch and we can arrange to go through every option and how it\u2019ll benefit your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":9416,"template":"","partner-insight-category":[123],"partner-insight-tag":[147,146,137],"class_list":["post-28258","partner-insights","type-partner-insights","status-publish","has-post-thumbnail","hentry","partner-insight-category-united-states","partner-insight-tag-embedded-insurance-is-broken","partner-insight-tag-partner-insights","partner-insight-tag-partnering-with-battleface"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"From food delivery fees to priority boarding, convenience has always come at a cost.But the cost being borne by travelers is increasingly low-quality products and services when they\u2019ve opted to purchase travel insurance embedded on a flight or hotel booking path.You\u2019ve seen the products, right? 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