{"id":28269,"date":"2022-09-14T11:06:44","date_gmt":"2022-09-14T11:06:44","guid":{"rendered":"https:\/\/www.battleface.com\/partner-insights\/here-are-our-worst-trustpilot-reviews\/"},"modified":"2024-02-02T18:11:36","modified_gmt":"2024-02-02T18:11:36","slug":"here-are-our-worst-trustpilot-reviews","status":"publish","type":"partner-insights","link":"https:\/\/www.battleface.com\/en-int\/partner-insights\/here-are-our-worst-trustpilot-reviews\/","title":{"rendered":"Here are our WORST Trustpilot reviews (no, seriously)"},"content":{"rendered":"\t\t
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\u201cStay away from this insurance!!!\u201d<\/i><\/p>

\u201cI\u2019m not sure if they are being deliberately unhelpful or are just generally incompetent.\u201d<\/i>
\u201cI will not be purchasing coverage again.\u201d<\/i><\/p>

\u201cTotal trash<\/i>.\u201d\u00a0<\/p>

Ouch.\u00a0<\/p>

We\u2019re not going to lie; negative reviews like these really sting. We genuinely aspire to wow every customer who takes out insurance with us \u2013 but in these rare instances we failed big time.<\/p>

Why? Well, take a look at the full comments and you\u2019ll probably work it out.<\/p>

They\u2019re all about claims.<\/i><\/p>

Our website was \u201ceasy and simple to navigate\u201d, our price fair, our operations team “incredibly helpful\u201d \u2013 but claims just kept letting us down.<\/p>

You see, like many travel insurers, we\u2019d been outsourcing our claims function, allowing us to focus on improving our products and our emergency travel assistance services, on developing tech, as well as the overall customer experience.<\/p>

So, what did we do? We moved claims in-house, that\u2019s what.><\/p>

No more outsourcing. No more lengthy processes.\u00a0 And this includes all our customers and partners alike.\u00a0<\/p>

We\u2019ve been working tirelessly behind the scenes to bring our US claims function in-house and to the same standard we operate every other aspect of the insurance equation \u2013 by handling it ourselves.\u00a0<\/p>

It\u2019s a no brainer!<\/p>

Our existing tech capabilities are already well suited to the in-house claims process, allowing customers to file a claim digitally from any device. They\u2019re also easily supported via API across distribution partners\u2019 platforms and lead to rapid payment via the customer\u2019s preferred method.
In-house claims combined with our own tech is just one of the ways we\u2019re committed to transforming travel insurance for our customers and our partners. Find out some of the other ways here<\/a><\/u><\/p>

Oh, and if you\u2019ve scrolled down this far, we\u2019re not letting you leave without reading some of our BEST Trustpilot reviews as well (ahem, 4.8 out of 5 with more than 1,500 reviews so far)!<\/p>

\u201cI love battleface! Fair pricing & awesome customer service!\u201d
\u201cOutstanding professionalism and superb service standard.\u201d<\/i><\/i><\/p>

\u201cMy experience with battleface has been unexpectedly good and they are now on the top of my list for travel insurance providers.\u201d<\/i><\/p>

\u201cI will recommend them to everyone considering travel.\u201d<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":9423,"template":"","partner-insight-category":[123],"partner-insight-tag":[146,137],"class_list":["post-28269","partner-insights","type-partner-insights","status-publish","has-post-thumbnail","hentry","partner-insight-category-united-states","partner-insight-tag-partner-insights","partner-insight-tag-partnering-with-battleface"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t