The coronavirus known as COVID-19 was declared a pandemic by the World Health Organization. Our plans do not provide coverage for losses due to or as a result of COVID-19, including trip cancellation, trip interruption, trip delay, medical expenses, or emergency medical transportation.

This includes claims for illness due to COVID-19, quarantine, travel arrangements cancelled by a travel supplier (such as a cruise line, airline or tour operator), governmental travel restrictions, fear of travel, or medical advice to avoid travel due to possible COVID-19 exposure.

Many travel suppliers are offering rebooking of cancelled arrangements with no penalties or change fees; please contact your travel supplier for details. We offer a 10-day grace period, which means you may cancel your plan, for any reason, within that time frame, and receive a full refund.

Please refer to the customer library section of the website here for an updated copy of the battleface policy and all accompanying documents. If you have any questions about an existing policy or purchasing a new policy for upcoming travel, please contact us by emailing or telephone: +1 571 441 0775 and we would be happy to help you.