Our Services

If things go wrong, we’re always right here.

Travel is fun. There’s nothing better than stretching your legs in a strange place, seeing new landscapes, hearing foreign languages, and eating exotic food. But travelling can also be hectic and, at times, even dangerous. In short, stuff happens. But if it happens to you, don’t worry – you’ve got us.

At battleface, our products come stacked with services you might not know about – but you’ll be thrilled to have in case you need them. We want to make sure you understand everything so you get everything out of your policy.

Medical Assistance 

The newlyweds from the United States were excited to celebrate their honeymoon. They booked a dream vacation: skiing in the French Alps. They paid for the trip with a credit card and thought travel insurance was automatically included. They were wrong. And then, on the trip, the unthinkable happened. The husband suffered a major skiing accident and was paralysed. It all happened so fast. The accident. The helicopter to the hospital. The medical procedures. And, finally, the evacuation back home to Seattle. And that’s when things got even worse. They received a bill for $200,000.

At battleface, we hear stories like this every day. They break our hearts. Because we know things could have been different. While we can’t stop accidents from happening, we can make sure if something does happen, you’re taken care of – and protected from financial losses. With us, you never have to wonder, “What do I do now?” We’re here to help – anytime, anywhere.

battleface offers Medical Assistance to customers across the globe, including:

  • Ground ambulance
  • Air ambulance
  • Commercial airline, including medical stretcher
  • Medical clearances and Fit-to-Fly assessments
  • Physician, hospital, dental, and vision referrals
  • Repatriation of mortal remains
  • Return travel arrangements
  • Emergency prescription replacement
  • Dispatch of doctor or specialist
  • Medical evacuation quote
  • In-patient and outpatient medical case management
  • Arrangements of visitor to bedside
  • Eyeglasses and corrective lens replacement assistance
  • Medical payment arrangements
  • Medical cost containment, expense recovery, and overseas investigation
  • Medical bill audits
  • Shipment of medical records
  • Medical equipment rental and replacement

Travel Assistance

He was on a flight from Djibouti to Chicago to celebrate the holidays with his family. But the Windy City lived up to its name, producing a fierce blizzard that grounded all air travel. Now he was stuck in Paris for days, just like thousands of other stranded passengers. Every hotel was booked. He curled up in a hard airport chair and wondered what to do next.

We’ve all been there, right? Travel disruption, travel interruptions, travel cancellations. There’s nothing worse than your plans changing at a moment’s notice and being stuck somewhere unprepared. At battleface, our Travel Assistance does just what you’d want in situations like this (and hundreds of others) – gives you advice, direction, and hope. Just contact our helpful travel experts, 24/7. They will take care of everything.

battleface offers Travel Assistance services, including:

  • Flight rebooking
  • Hotel rebooking
  • Rental vehicle booking
  • Emergency return travel arrangements
  • Roadside assistance
  • Rental vehicle return
  • Guaranteed hotel check-in
  • Missed connections coordination
  • Lost baggage search; stolen luggage replacement assistance
  • Lost passport and travel documents assistance
  • Emergency cash transfer assistance
  • Travel information, including visa and passport requirements
  • Emergency telephone interpretation assistance
  • Up-to-the-minute travel delay reports
  • Long-distance calling cards for worldwide telephoning
  • Inoculation information
  • Up-to-the-minute information on local medical advisories, epidemics, pandemics, required immunisations, and available preventive measures
  • Up-to-the-minute travel supplier strike information
  • Legal referrals and bail bond assistance

Security Assistance

battleface offers a comprehensive range of Security Assistance services, including:

  • Political evacuation services
  • Security evacuation services
  • Mobilisation and deployment of response consultants to advise on extreme incidents
  • 24/7 point of contact to report emergencies and get security and safety advice from duty managers
  • Coordination of security resources
  • Monitoring and telephone advice throughout the crisis
  • General travel risk and travel security
  • Assistance in mass public disturbances, violent terrorist, or extremist incidents
  • Assistance in cases of major disasters
  • Emergency political and security evacuations
  • Assistance in cases of kidnap and ransom
  • Extortion
  • Hijacking (any form of conveyance)
  • Illegal detention and arrest
  • Kidnap for ransom
  • Malicious product tamper and contamination

Claims Services

Depending on the product purchased, our team (along with appointed partners) can process claims under the following standards:

  • Upfront payment guarantee and invoice settlement
  • Electronic claims filing, status check, and updates
  • Filed claim acknowledgement response within 24 hours
  • For claims in which customers have to file for reimbursement of prepaid expenses: After claims-relevant information is received, we make our decision within 3 (three) business days, with payments issued within 10 (ten) business days