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What is Robin Assist?

Robin Assist is the brand name for our suite of services including 24/7 responsive customer service, claims, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual talented humans who come from extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuation or … Read more

Are there any hidden fees or charges?

No. We are committed to treating our customers fairly and are transparent in everything we do. When buying a policy with us, you will not pay us a fee. Instead, we receive a commission from the insurance carriers that we work with. All applicable government fees and charges are shown on your Certificate of Insurance.

What sanctions and regulations do you follow?

Any payments will only be made in full compliance with international economic or trade sanction laws or regulations, including, but not limited to, sanctions, laws, and regulations administered and enforced by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC), the UK Office of Financial Sanctions Implementation (OFSI), and the Department of Foreign Affairs … Read more

How do you look after my personal information?

We take the protection of your personal data very seriously. Any personal data we collect will be processed in accordance with all applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK) and Privacy Act 1988 (AU). For full information about how we handle your data, please refer … Read more

How is battleface different from other travel insurance plans?

battleface provides specialist travel insurance for people who need more than ordinary insurance. With our modular approach to underwriting and pricing, you choose the benefits that meet your needs. Concerned about losing your luggage? Add Luggage & Personal Effects Cover and dial the sum insured to the overall cover that you need. Don’t need cover … Read more

Where does the name ‘battleface’ come from?

Any type of travel requires preparation and determination. Having insurance that won’t quit when the going gets tough, means travellers of all types can focus on the fun, and face any obstacles with confidence.

How is battleface structured?

battleface travel insurance policies are regularly reviewed and updated to respond to the needs of today’s customers. Developed by battleface Inc, products are underwritten by certain underwriters at Lloyd’s of London, on behalf of Lloyd’s Insurance Company S.A. (“Lloyd’s Brussels”), Spinnaker Insurance Company, Berkley A&H, Northbridge General Insurance Corporation, Crum & Forster and Pacific International … Read more

About battleface

We’re a full-stack global company enabling customers and partners to easily select travel insurance products and services that suit their needs. Access to custom-built embedded products, relevant benefits and responsive customer service from any device, any time, any place – welcome to a better insurance experience. Welcome to battleface.