What is Robin Assist?

Robin Assist is our brand name for providing 24/7 responsive customer service, claims, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual talented humans who come from an extensive travel insurance service backgrounds. Robin Assist can help arrange for emergency medical evacuation or make travel arrangements. … Read more

Who are your distribution partners?

We work with companies across tech, insurance, travel and finance industries. Our underwriting team has the ability to custom build products for our partners and their customers.

Do you work with groups?

Yes. We customize and develop policies specifically for commercial and non-commercial organizations, institutions, and associations for groups of people who travel, live and work internationally.

Who are your customers?

We cater to all types of travellers: people on vacation, business trips or adventure travellers, freelancers, and more.

Are there any hidden fees or charges?

No. We are committed to treating our customers fairly and are transparent in everything we do. When buying a policy with us, you will not pay us a fee. Instead, we receive a commission from the insurance carriers that we work with.

What sanctions and regulations do you follow?

Any payments will only be made in full compliance with international economic or trade sanction laws or regulations, including, but not limited to, sanctions, laws, and regulations administered and enforced by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) and the UK Office of Financial Sanctions Implementation (OFSI). Therefore, any expenses incurred, or … Read more

How do you look after my personal information?

We take the protection of your personal data very seriously. Any personal data we collect will be processed in accordance with all applicable data protection legislation including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. For full information about how we handle your data, please refer to our privacy policy and our cookies policy.

How is battleface different from other travel insurance?

battleface provides specialist travel insurance for holidaymakers and extraordinary travellers who need more than ordinary insurance. Unlike most travel insurance, we offer cover for popular tourist destinations worldwide as well as unconventional or remote destinations including those that are under government travel advisories and COVID-19 restrictions. battleface also provides its own 24/7 emergency travel and … Read more

Where did the name ‘battleface’ come from?

Any type of travel requires preparation and determination. Having insurance that won’t quit when the going gets tough, means travellers of all types can focus on the fun, and face any obstacles with confidence.

How is battleface structured?

battleface travel insurance policies are continuously being updated to respond to the needs of today’s customers. Developed by battleface Inc, products are underwritten by certain underwriters at Lloyd’s of London, on behalf of Lloyd’s Insurance Company S.A. (“Lloyd’s Brussels”), Spinnaker Insurance Company, Berkley A&H, Northbridge General Insurance Corporation, Crum & Forster and Pacific International Insurance, … Read more