What is the Insurance Product Information Document (IPID)?

Our two-page IPID summarises key information about your policy. It highlights some of the significant exclusions and restrictions, to ensure they have been brought to your attention before you buy. For the full wording, please refer to your policy document here.

What is excess (deductible)? Can I change it?

That is the predetermined portion of your expenses that you are responsible for paying. Your insurance will cover the portion of your expenses that exceeds your deductible. The excess amount is fixed and can’t be changed.

“Here’s my situation…will it be covered?”

It’s hard for us to give definitive answers to hypothetical situations because one small detail in the situation can change everything. That said, we’ll do our best to answer your questions, or at least help you understand the policy language and how it might apply to various situations.

Does battleface cover for war and terrorism?

Yes, as long as you are not actively participating in war or terrorism. Terrorist activity has increased in frequency and severity over the last two decades. With battleface, travellers can rest easy knowing they are covered in the event of a terrorist attack.

Does battleface cover for COVID-19?

Yes, our benefits include cover for cancellation, curtailment, quarantine and medical expenses caused by or resulting from COVID-19 for travellers up to and including age 65.