The amount shown on your Certificate of Insurance as your financial contribution to any claim accepted by us. Any applicable excess will apply on a per Insured Person, per event basis. Where an event triggers benefits under multiple covers or sections, the highest applicable excess will apply.
The cost can vary based upon your age, destination, chosen limits and trip length, amongst other variables.
It’s hard for us to give definitive answers to hypothetical situations because one small detail in the situation can change everything. That said, we’ll do our best to answer your questions, or at least help you understand the policy language and how it might apply to various situations.
You can start your claim here. Thereafter, the claim process will involve the following interactions: Telling us about the incident that caused your claim Specifying the financial loss you want reimbursed Providing evidence of the incident and the relevant losses to support your claim Once submitted, a claims analyst promptly assesses your claim, determines whether … Read more
Check our Travel Tool for the most up-to-date entry requirements for each country. We recommend checking this periodically before your departure to see if there have been any changes.
No, there is no cover for losses incurred from war (whether declared or not), act of war, act of foreign enemy, invasion, civil war, rebellion, revolution, insurrection, military or usurped power. There is no cover for losses an act or threat of terrorism.
No, there is no cover for losses incurred from any government prohibition, regulation, sanction or intervention, including border closures, for you or a member of your travelling party. This includes losses incurred from travelling to, planning to travel to or choosing to remain in, a country or region that, prior to your arrival, ‘do not … Read more
Yes. battleface travel insurance includes cover as standard for medical expenses caused by or resulting from COVID-19. battleface travel insurance includes optional cover for Cancellation and Trip Interruption. If selected, this option extends cover to events caused by or resulting from COVID-19. Claims will be paid up to the amount shown in your Certificate of … Read more
You can easily find relevant policy documents, policies and other relevant details on our products and services on our website, or directly through our Customer Library. Your Certificate of Insurance and Product Disclosure Statement will be sent directly to your nominated email address following the purchase of your policy.
