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What is excess (deductible)? Can I change it?

The amount shown on your Certificate of Insurance as your financial contribution to any claim accepted by us. Any applicable excess will apply on a per Insured Person, per event basis.  Where an event triggers benefits under multiple covers or sections, the highest applicable excess will apply.

How much does it cost?

The cost can vary based upon your age, destination, chosen limits and trip length, amongst other variables.

“Here’s my situation…will it be covered?”

It’s hard for us to give definitive answers to hypothetical situations because one small detail in the situation can change everything. That said, we’ll do our best to answer your questions, or at least help you understand the policy language and how it might apply to various situations.

Does battleface cover for war and terrorism?

No, there is no cover for losses incurred from war (whether declared or not), act of war, act of foreign enemy, invasion, civil war, rebellion, revolution, insurrection, military or usurped power. There is no cover for losses an act or threat of terrorism.

Does battleface cover for COVID-19?

Yes. battleface travel insurance includes cover as standard for medical expenses caused by or resulting from COVID-19. battleface travel insurance includes optional cover for Cancellation and Trip Interruption. If selected, this option extends cover to events caused by or resulting from COVID-19. Claims will be paid up to the amount shown in your Certificate of … Read more

Can I see policy documents prior to purchase?

You can easily find relevant policy documents, policies and other relevant details on our products and services on our website, or directly through our Customer Library. Your Certificate of Insurance and Product Disclosure Statement will be sent directly to your nominated email address following the purchase of your policy.