You can change your travel dates any time before the start of your trip and cancellation is free within the cooling-off period. We can offer you a full refund provided you cancel within 21 days of receiving your policy documents and before the start date of your policy.
If you have already embarked on your trip or need to cancel after the 21-day cooling-off period, your premium will be refunded pro-rata from the date your instructions are received, provided you have not made a claim.
In all cases, whether or not you cancel within the cooling-off period, we will only consider a refund if:
- You haven’t started your trip
- You haven’t made a claim
- You don’t intend to make a claim or exercise any other right under your policy
When a policy cancellation has been accepted, we will process your refund within 15 business days.
