Transparency Statement

battleface is committed to ensuring its travel products are simple and easy to understand. We are transparent in the way we operate and want to do all we can to help our customers make an informed decision when purchasing insurance with us. We work with travel partners, insurance brokers and insurers from across the globe to provide ‘outside the box’ travel insurance solutions for our customers. This statement explains how we and our partners are paid for the products and services that we provide.

battleface travel medical and adventure travel insurance products (retail)
You do not pay us a fee. We receive a commission from our insurance carriers for the battleface products sold. The commission is calculated as a percentage of the total insurance premium received.

battleface group travel and custom products (wholesale)
Where we have developed a custom product for your organization and/or employees with our insurance carriers, we receive a commission from that carrier. This is a percentage of your total insurance premium. Should you require it, we will be happy to send you more specific information in writing of the remuneration we receive for your policy.

Specialist insurance products
As well as developing our own unique products, we have built relationships with other specialist insurance providers to offer a broader range of insurances. We receive a commission from these insurance providers for making these products available to you. Our commission is a percentage of the insurance premium.

Our partners and marketing fees
We have online referral partnerships with like-minded companies who have travel at the heart of their businesses. Partners share information about battleface news and products, and in return receive a fee from us. Fees are paid to our partners either as a flat fee for marketing services provided or as a referral fee linked to sales volumes.

In some countries, we work with local insurance brokers to meet our obligations under international rules. International partners help administer our products where necessary, and act as a local point of contact for our customers. These partners receive a commission for the services they provide, which is a percentage of the premium received for products sold in that country.

Crisis Response Membership Plan
Crisis Response is not an insurance but a service contract provided by a Consultant Service Provider. When you buy a Crisis Response Plan, you pay an access fee. We receive a commission linked to the sales of Crisis Response, which is a percentage of each access fee paid.

Our support for KIVA:
battleface’s team believes that everyone should be able to participate and thrive in global and local economies. In December 2019, battleface announced a loan matching partnership with Kiva, an international not for profit that facilitates crowdfunded loans for people underserved by financial institutions. Our team is committed to social change and will continue to sponsor entrepreneurs worldwide in an effort to build a financially inclusive world. Any return we receive on these loans is invested straight back into Kiva. As part of our loan Kiva matching program, we also cover any associated processing fees. Please visit our Social Impact page here to track our progress.

If you would like any more information or have a question, please get in touch by emailing contact@battleface.com.