About battleface

We're a full-stack global company enabling customers and partners to easily select travel insurance products and services that perfectly fit their needs. Access to custom built embedded products, relevant benefits and responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface!

Our Mission

When solving problems, we incorporate ideas that help support our humanity-focused mission of bringing people and the world together.

Having a ‘battle face’ indicates readiness to confront adversity.

Whether visiting friends and family, experiencing new places and cultures, or simply relaxing at the beach, people moving from place-to-place face obstacles. With battleface, people can travel with confidence.

battleface began out of frustration with the growing disconnect between modern travelers and an outdated insurance industry. Existing products didn't respond effectively in the event of natural disasters, pandemics, terrorist attacks, and other disruptions. Services were disjointed, with many insurance companies outsourcing claims, customer service and emergency travel assistance to third parties.

Distribution partners across tech, insurance, finance, and travel industries were often selling the exact same products without any differentiation between each other and customization for their customers.

Decades-old travel products and services don't work for how people in the 21st Century travel and experience the world. Travelers are now looking for policies as personalized as their digital devices. They're concerned about disruptions, cancellations, medical exposure, states of emergency, and coverage for their specific activities while away from home.

Since January 2018, we’ve been using innovative modular underwriting and bespoke technology to build products for customers across the globe. By handling customers’ journeys from start to finish, we’re able to respond to their needs quicker. Working with customers every step of the way gives us first-hand data to improve our products and services. We’ve unbundled travel insurance products to create individual benefits. This means customers can create their own policies based on their exact needs, destinations, activities, and demographics.

Many travel distribution partners see low conversion rates simply because the travel insurance products that they offer aren’t relevant to their brand, marketplace, and customers’ actual needs.

We now work with online travel agencies, airlines, credit cards, associations, and many others in the industry to deliver tailored, relevant travel insurance products. We use API to integrate and embed, and A|B testing to support data-driven decisions. We access our own globally-developed infrastructure to provide customer, claims, and emergency travel assistance support. This white-label approach allows us to support our travel partners’ brands and missions as an operating system for all things travel insurance.

Using the same tools of unified operational approach, global infrastructure and delivering relevant products to todays’ travelers, we also work with insurance brokers, custom-building policies for groups across corporate, education and non-profit sectors.

Our products and services are available in over 180 countries from around the world, with support from A-rated multi-national insurance and reinsurance underwriters.

These key principles define our culture and guide our decisions

We invest time, energy, and resources into making strategic decisions, and we are explicit about our win-win approach and future impact of those decisions. We add diverse perspectives to the decision-making process by sharing information broadly and often.

We create simple and empowering solutions to business and customer problems.

We recognize exceptional talent and require our leaders to prioritize the coaching and development of their fellow talented disruptors. We seek individuals who have potential and passion, strongly believing that leadership is made, not born.

While titles for each role define responsibilities, well-rounded knowledge and a zest for our mission is what allows us to succeed. We can teach someone a skill. We can’t teach someone to be more passionate.

We embrace diversity in every way—period. We believe an unwavering commitment to diversity and inclusion is not only right for the world, it is crucial when building a global, multicultural company.

Our focus on people creates an inherent connection with our customers. At every point in our customers’ journeys, we obsess over solving their problems and use feedback to add value to their lives.

We challenge decisions, use data, speak up, have an opinion, make it uncomfortable, are direct, and provide solutions—but most importantly, act to move forward. Invest intelligently, spend on things that have a meaningful impact.

What works today may not work tomorrow. That philosophy requires that we regularly revisit our core principles to confirm we are still speaking our truths.

We believe that insurance and travel have positive impacts on people’s lives. Insurance is a source of protection and a force for good in society. Travel helps people better understand other cultures, come together, and be more accepting of diversity. To that end, we invest in initiatives that support communities, global destinations, and that further our mission to bring people and the world together.

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Our Social
Impact

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Our environmental commitment is built into our digital business model: paperless policies, app and screen-based claims filing options, and 24/7 customer service. Many of us work from home.

Social responsibility begins with our remote team. This allows battleface to hire from a global community and increases the company’s diversity and scope.

battleface also invests in projects that enrich communities all over the world, including Kiva, an international non-profit that facilitates crowdfunded loans for people underserved by financial institutions. Along with Kiva, we envision a financially inclusive world where all people hold the power to improve their lives.

40

COUNTRIES

4,068

LOANS

$190,220

TOTAL AMOUNT LENT