Policy changes and cancelling my policy?
You can change your travel dates any time before you travel and cancellation is free within the cooling off period. If you wish to cancel we can offer you a full refund provided you cancel within 14 days of receiving your policy documents and before the start date of your policy. If you have already […]
What is Optional Activities and Sports Cover?
The Optional Activities and Sports cover, when selected, covers additional sports and activities not included in our standard policy, including Winter sports. This includes equipment loss or damage for skiing and snowboarding. It also extends the standard benefits of your policy to include claims which may arise when you are participating in winter sports. No […]
What equipment does the Optional Activities and Sports benefit cover?
Equipment includes snowboards, skis, bindings, sticks/poles and boots. Winter Sports equipment is covered up to 750 (500 per single article, set or pair). Hired equipment is also covered (300 per single article, set or pair). Exclusions do apply, so please check the Policy Document for full details. The excess (deductible) for ski equipment is 50 per person […]
My return trip has been delayed, am I covered for any additional expenses?
If you are delayed by more than 12 hours as a result of an insured event, battleface does provide trip delay cover for all persons included within the policy. Terms and Conditions apply.
Why is my price different today than when I first quoted my policy?
We’re always tracking the global travel ecosystem to ensure we’re covering the right risks at the right rates. For example, your destination country is part of our rating algorithm and if that country is high risk when you quote and then is lower risk when you buy, you may see a lower premium for your […]
Your documentation says that certain pandemics are excluded from cover, does this mean battleface will not cover COVID-19?
The statement within our product information document is to notify you that certain pandemic viruses are excluded e.g. Ebola. battleface does provide cover for medical expenses incurred by an Insured Person aged 65 years or under for the treatment of COVID-19, SARS-CoV-2 and symptoms thereof, subject to the terms and conditions of the policy.
Am I covered if the resort closes due to COVID-19?
No, this product does not cover for resort closure due to Covid-19. If you are notified of a resort closure due to Covid-19 we recommend you contact your travel agent.
Am I eligible to purchase?
This product cannot be purchased more than 364 days in advance. You are eligible to buy if: You are not yet 80 years of age (children aged over one month and not yet 18 years old can either be covered under the same policy as your parent or guardian, or the main policy holder with […]
I have a complaint!
If you wish to make a complaint, you can do so by contacting battleface Insurance Services. battleface Insurance Services Suite 24 80 Churchill Square, Kings Hill West Malling, Kent, ME19 4YU United Kingdom t: +44 (20) 8089 5338 e: [email protected]
What happens if I become sick or injured and cannot return home on my scheduled return date?
General coverages will be extended if the traveler’s return is delayed due to unavoidable circumstances beyond their control. Extension will end the earlier of the date when the traveler reaches their originally scheduled return destination or 10 days after the original scheduled return date. In the event of an evacuation or medical event, if the […]
