Am I covered when skiing off-piste?
Only if you are skiing with a qualified instructor or guide. In all other cases, skiing off-piste will not be covered.
FAQ Category: Single-Trip Travel Medical
What equipment does Winter Sport cover and for how much?
Equipment includes snowboards, skis, bindings, sticks/poles and boots. Winter Sports equipment is covered up to 750 (500 per single article, set or pair). Hired equipment is also covered (300 per single article, set or pair). Exclusions do apply, so please check the Policy Document for full details. The excess (deductible) for ski equipment is 50 per person … Read more
What is the battleface Winter Sports Optional Cover?
Winter Sports cover, when selected, covers equipment loss or damage for skiing and snowboarding. It extends the standard benefits of your policy to include claims which may arise when you are participating in winter sports. No cover will apply in respect of Personal Liability claims.
Why is price my different today than when I first quoted my policy?
We’re always tracking the global travel ecosystem to ensure we’re covering the right risks at the right rates. For example, your destination country is part of our rating algorithm and if that country is high risk when you quote and then is lower risk when you buy, you may see a lower premium for your … Read more
Can I claim for lost or stolen baggage?
Yes, our Single-Trip product includes baggage cover up to the limits shown on your policy. There are some important limitations to cover that will apply, so please refer to section E of your Policy Document for full details. For example, we will pay a maximum of 250 for each single article, pair or set of … Read more
Am I covered if the resort closes due to COVID-19?
No, this product does not cover for resort closure due to Covid-19. If you are notified of a resort closure due to Covid-19 we recommend you contact your travel agent.
Your documentation says that certain pandemics are excluded from cover, does this mean battleface will not cover COVID-19?
The statement within our product information document is to notify you that certain pandemic viruses are excluded e.g. Ebola. battleface does provide cover for medical expenses incurred by an Insured Person aged 65 years or under for the treatment of COVID-19, SARS-CoV-2 and symptoms thereof, subject to the terms and conditions of the policy.
My return trip has been delayed, am I covered for any additional expenses?
If you are delayed by more than 12 hours as a result of an insured event, battleface does provide trip delay cover for all persons included within the policy. Terms and Conditions apply.
Am I covered for delay or cancellation caused by adverse weather conditions?
Yes for delays in excess of 24 hours from your planned departure. Cancellation and delay cover applies to outward travel only. There is no cover for additional expenses in the event of travel disruption or delays.
