If something happens before or during your trip and you want to use your travel insurance, you’ll need to file a claim with us.

We recommend bringing a print-out of your policy documents with you when traveling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you with any situation and answer questions about next steps and required documentation.

Filing a claim starts with completing a claim form. The claim form is a questionnaire meant to help you achieve the following:

  • Inform us about the incident that caused your claim
  • Specify the financial loss you want reimbursed
  • Supply evidence of the incident to support your claim

Once submitted, your claim is promptly assessed by a claims analyst who determines whether it meets the terms of your policy and communicates the outcome to you. You can find your claim form here.