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If something happens before or during your trip and you want to use your travel insurance, you can lodge a claim with us.

We recommend bringing a print-out of your policy documents with you when travelling so if you are affected by a storm and lose power or can’t connect to the Internet, you’ll still know what number to call and what instructions to follow.

For non-emergency situations before or during your trip: document the situation as much as possible and keep receipts for any expenses incurred. If you have any questions about your situation, or you need guidance, please connect with us for a chat.

For emergency situations, or if you need assistance during your trip: we can help you with any situation and answer questions about next steps and required documentation.

You can start your claim here. Thereafter, the claim process will involve the following interactions:

  1. Telling us about the incident that caused your claim
  2. Specifying the financial loss you want reimbursed
  3. Providing evidence of the incident and the relevant losses to support your claim

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your policy, and communicates the outcome to you.