I have a complaint!
If you wish to make a complaint, you can do so by contacting battleface Insurance Services. battleface Insurance Services Suite 24 80 Churchill Square, Kings Hill West Malling, Kent, ME19 4YU United Kingdom t: +44 (20) 8089 5338 e: [email protected]
What is Robin Assist?
Robin Assist is our brand name for providing 24/7 responsive customer service, claims, emergency travel and medical assistance from any device, any time, any place. Our operations team consists of multi-lingual talented humans who come from an extensive travel protection service backgrounds. To learn more please click here.
How much does it cost?
Our pricing is based on your age, destination, and numbers of travel days; this approach allows us to deliver the most relevant benefits and at the right price.
When should I buy travel insurance?
The best time to buy travel insurance is immediately after making your first payment or deposit for your trip, whether that’s a hotel reservation, airline ticket, or tour package. Of course, better late than never. You can also buy our policies while travelling.
How can I get travel insurance?
With battleface, you can get an instant quote online, just answer a few questions about yourself, where you live, where you’re headed, and how long you plan to travel for. The Single-Trip Travel Medical Insurance also allows you to customize your coverage, adding in extra benefits and limits.
What is personal accident and what does it cover?
This benefit provides a cash payment in the event of accidental loss of life or limb during a covered trip.
Does travel insurance cover medical issues?
Yes, battleface travel insurance offers coverage for travel medical expenses, dental expenses, and emergency evacuation if you become ill or seriously injured during the course of your covered trip.
Does travel insurance cover trip cancellation?
Yes, trip cancellation protects you if you need to cancel your trip unexpectedly for specific reasons such as an unexpected death, illness, or medical conditions; certain transportation issues or strikes; major weather issues or natural disasters; issues of personal safety and security in your destination, and certain employment-related scenarios. Note that not all our policies […]
What does emergency evacuation insurance cover?
Emergency Evacuation insurance can pay for emergency medical evacuation to the nearest appropriate hospital, or even to your home, if you fall ill or become seriously injured while traveling. Additionally, our team will make the necessary arrangements on your behalf.
What travel insurance does not cover?
While travel insurance can provide coverage for a wide range of unexpected events, it’s important to know what’s not included. Be sure to read the specific details of your policy. Generally speaking, travel insurance won’t cover anything that doesn’t fall under “unforeseen circumstances.”