What is a pre-existing medical condition, and how can I get coverage for it?
If you, a family member, or a traveling companion have a pre-existing medical condition, such as heart disease, diabetes, autoimmune disorders, or other conditions, you need to be aware that most travel protection plans exclude any losses resulting from that condition. If you have to cancel or interrupt your trip due to that condition, or […]
What is a deductible? Can I change my deductible?
That is the predetermined portion of your expenses that you are responsible for paying. Your plan will cover the portion of your expenses that exceeds your deductible. The deductible amount is fixed and can’t be changed.
How much does it cost?
The cost of a battleface plan can vary based upon the plan chosen, your age, trip cost and trip length. It’s easy to get quotes right here.
“Here’s my situation…will it be covered?”
It’s hard for us to give definitive answers to hypothetical situations because one small detail in the situation can change everything. That said, we’ll do our best to answer your questions, or at least help you understand the plan language and how it might apply to various situations.
How does the claim process work, and what can I do to help with the processing of my claim?
Filing a claim essentially involves completing a claim form. The claim form is a questionnaire meant to help you achieve the following: Tell us about the incident that caused your claim Specify the financial loss you want reimbursed Provide evidence of the incident to support your claim Once submitted, your claim is promptly assessed by […]
What should I do if my travel dates or trip cost change?
Contact our team as soon as you know about these changes,– we can quickly and easily update your plan.
What if my flight is cancelled?
Again, it depends. Oftentimes if the cancellation is due to problems with the airline, such as staffing shortages, they are responsible for rebooking you and covering any expenses you incur. If it’s due to something like a hurricane, there could be coverage under Trip Cancellation, Trip Interruption, Trip Delay or even Missed Connection. As with […]
What should I do if my flight is delayed?
The best answer we can give you is “it depends” – when the delay occurs during your trip, how long the delay is, and why you were delayed. Different coverages could apply, and there may be different covered reasons and time frames for each coverage. We recommend two things: Document as much as possible, including […]
When does my coverage begin and end for Trip Cancellation? How about Trip Interruption?
Your Trip Cancellation coverage starts at 12:01 AM the day after you purchase your plan and ends the earlier of: when you cancel your trip, or 11:59 PM the day before your trip departure. Trip Interruption coverage begins on the later of: 12:01 AM on your scheduled departure date, or the date and time you actually start the trip. […]
What’s the difference between Trip Cancellation, Trip Interruption and Trip Delay?
Trip Cancellation covers you before your trip starts, in the event you have to cancel your trip for a covered reason. A high percentage of claims we receive are due to Trip Cancellation, which speaks to the importance of this coverage. Trip Interruption covers you during your trip, in the event you have to return home due to a […]